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FlyBMI Airline – 18.02.2019

Following the appointment of Administrators at FlyBMI Airline on 16th February 2019, we detail the procedures for claims arising for refund of travel insurance premiums paid to us as under:

In order to review your options regarding possible refund of flights, or rearranging your flights or holiday, please visit the advice issued by the Civil Aviation Authority

Travel Insurance Refund Claims

  • for policyholders who may still be overseas awaiting their return flights home, your policy will automatically be extended until you return, at no extra charge.
  • for Policyholders who have yet to travel, if your flights are booked through a different tour operator and you are able to book alternative holidays / flights, we would be pleased to reissue policies to reflect the new bookings, as long as the insured details remains unchanged.
  • for Policyholders who are unable to travel and seek a refund as they no longer require travel insurance, please contact us to discuss a refund of your policy premium. Administration fees are non-refundable.
  • to claim on the Scheduled Airline Failure section of the policy, please download a Cancellation claim form via the web address shown under the Claims Conditions section of the policy booklet, and kindly attach a covering letter explaining the circumstances of your claim. Alternatively, please call via the telephone number shown in your policy booklet.
  • for all other enquiries, please email us at info@citybond.co.uk